Listen.
Listen. SoCoCare listens and filters through posts from all social media outlets in
one easy to navigate console.
Filter.
Filter. SoCoCare cleans, clusters and segments all of the information coming
in to the system.
Tag.
Tag. SoCoCare performs advanced filtering to tag spam effectively, provide
automated clustering and classification of like issues, and prioritize individual cases.
Prioritize.
Prioritize. SoCoCare prioritizes posts in order of importance based on internal
and external influence scores. Custom tagging filters can also be set and prioritized.
Evaluate.
Evaluate. SoCoCare provides agent assistance to determine when the
interaction must be responded to, encouraging timely and consistent responses.
Act.
Act. SoCoCare’s “Next Best Actions” keeps agents informed, and coached with
recommended actions.
Respond.
Respond. SoCoCare provides semi-automatic responses for customer outreach.
